Project manager

Every client has a dedicated support manager who will deal with any problems or questions.

Program updates

InGain is often being updated to keep on track with the latest in security, speed and implement new functionality. These updates are managed with GitHub and we’ll help you get them on your server.

Online support

Support is available online via various communication channels – skype, email, our task system and more.

Individual communication system

We’re using a dedicated task system to handle feature requests, bug reports and general inquiries on the system by our clients.

Immediate reaction according to SLA

We are flexible and usually take action with as little hesitation as possible.

Employee training

We’ll happily guide your employees through our system and answer any questions. Because of the simple and powerful interface much of the functionality can be learned “on the fly”. Training can be carried out by skype, email, online materials, or on-site.

Programmer training

Our technical support team and the programmers will happily show how to configure, implement and maintain InGain. Training can be carried out by skype, email, online materials, or on-site.

System customization to individual needs

The system allows for customized functionality depending on your needs. With our support staff and the programming team we’ll come up with a system best suited for your individual needs.

Problem solving

Any problems can be discussed and solved with our client task system or direct communication.

Automated SMS notification in case of possible problems

If the system needs your attention it can send out a warning message to let you know if anything happens unexpectedly.

DNS, Email and SSL management

To take some weight off your shoulders, we can take care of domains, email accounts and security certificates.

Cloud hosting management

If you choose to host your system on our servers, we’ll make sure it runs flawlessly and with guaranteed 99.9% uptime.